Terms of Service

1. Who you are agreeing with

LOBBR is operated by LOBBR Technologies Inc., a corporation incorporated under the Canada Business Corporations Act. Throughout these terms, “LOBBR”, “we”, “us” and “our” mean LOBBR Technologies Inc.

By creating an account or using the LOBBR app or website, you agree to these terms. If you do not agree to them, please do not use the service.

2. Who can use LOBBR

You must be at least 16 years old to use LOBBR. You are responsible for judging whether a session suits your ability, your health and your circumstances, and for any equipment or gear you bring.

You need a verified phone number before you can join a session. This is a trust measure, not a marketing one.

3. What LOBBR is, and what it is not

LOBBR is a coordination platform. Hosts publish sessions, players hold a seat, and we handle the scheduling and the money in between. We do not organise sessions, supervise play, employ hosts, or own or operate the venues where sessions happen.

The host of a session is responsible for it — for securing the space, for describing the session honestly, and for how it runs on the day.

4. How a session works

Most sessions need a minimum number of players by a stated lock-in time. If enough people have joined by then, the session confirms and goes ahead. If not, it is cancelled automatically and nobody is charged.

Some sessions are walk-ins: the space is already secured, so they run whatever the turnout and keep accepting players while they are under way.

A host can cancel a session at any point up to and including while it is running — for weather, a venue closure or an injury. If they do, everyone is refunded in full.

5. Paying for a session

Payments are handled by Stripe. We never see or store your card number.

When you join a paid session, your card is authorised, not charged — the money is held, and it is only taken once the session has actually happened. If the session is cancelled, the hold is released and no charge is ever made.

The price you see before you confirm is the price you pay. It includes the host’s fee, our platform fee, and card processing costs, all shown to you up front.

6. Cancelling, and when you get your money back

If you cancel before the session’s lock-in time, you get a full refund and nothing is held against you.

If you cancel after lock-in, you are charged in full and a late-cancellation mark is recorded. By that point the host has committed to the booking on the assumption you were coming, which is what you are paying for.

There is one exception, and it works in your favour: if a paid session has no venue attached and the host has not yet confirmed a booking, leaving is free whatever the cutoff says — because there is no commitment yet for the charge to cover.

If a host cancels, or the session fails to reach its minimum, you are always refunded in full.

7. Reliability marks

Every account carries a reliability score out of 100, calculated from your recent sessions. Turning up adds to it; hosting adds a little more. Cancelling late subtracts from it, and not turning up at all subtracts considerably more.

Below 70 your account is flagged as warned. You keep playing, and because only your recent history counts, turning up pulls the score back.

Below 50 it is suspended, and suspension is not a limit on joining — you are signed out and cannot sign back in. The score only moves when you play, so it does not recover by itself: getting a suspended account back means asking us to look at it.

If you think a mark is wrong, you can contest it from your profile and a person will look at it.

8. Hosting

Anyone can host a session from the app. Before you can be paid, you set up a payout account through Stripe, which verifies your identity directly and pays you on its own schedule. You will also need a verified phone number.

A paid plan is a separate thing: it is what adds venues, the web Dashboard and team management, and the higher tier reduces our platform fee on every booking. Plans are billed monthly and can be cancelled at any time.

We deduct our platform fee and the card processing cost from what the player paid; you receive the fee you set. Nothing is deducted from a session that did not run.

9. If something goes wrong with a booking

For paid sessions that are not attached to a venue, there is a short window after the session ends before the host is paid. If you raise a problem in that window — the space was never booked, the session did not happen as described — the payment is frozen while we look at it.

The host is asked for proof of their booking. We may then release the payment, refund it, or split it. If the host does not respond in time, you are refunded.

10. Conduct, suspension and closing your account

Harassment, discrimination, threats and unwanted contact are not tolerated, in chat or in person. Hosts can remove a player from a session, and can block someone from their future sessions. We can suspend or close an account that abuses the service.

You can deactivate or permanently delete your account at any time, from the app or from the Dashboard. See our Privacy Policy for what happens to your data.

11. Liability

Recreational activity carries risk, and you take part at your own. LOBBR is not responsible for injury, illness, loss or damage to property arising from a session, nor for disputes between players, hosts or venues.

We do our best to keep the service running and accurate, but we provide it as it is. Nothing here limits any rights you have under consumer protection law that cannot be limited by agreement.

12. Changes, governing law and contact

We may update these terms as the product changes. If a change is significant we will tell you before it takes effect, and the date below always reflects the current version.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Questions about these terms: support@lobbr.com.